5/12/2011 9:00 AM EST
Munich, 12 May 2010 – European alliance Xrail is on track to achieve more reliable and customer-friendly wagonload traffic. Business has been good since the alliance launched in 2010, and 25% of production on the wagonload network is set to use the Xrail standards by the end of 2011. Xrail has also facilitated a significant improvement in the transparency of the data delivered to customers before, during and after transport.
The seven alliance members are 100% committed to the further development of European wagonload in their own interest and, above all, in the interests of their customers. So far, customers’ reactions have been positive:
Mr. Jacques Koch, General Manager, ArcelorMittal Purchasing & Procurement, one of Xrail's customers, states: "Single wagonload transport is a key element in the supply chain and thus vital for the growth of the European industry. Xrail is addressing issues that are very important for the customer: improved reliability and performance as well as increased transparency. These are two fundamental prerequisites for the survival of single wagonload in Europe and for a sustainable competitiveness of the European economy."
Coverage
Xrail is a unique production alliance between seven rail freight operators which started operations in 2010 and which aims to render international wagonload traffic by rail more reliable and customer-friendly.
· With 150 connections between the partners in the alliance, 10% of all wagons in the wagonload network were supported by the Xrail standards by the end of 2010.
· With 450 connections, 25% of the whole wagonload network will be covered by the end of 2011.
· In 2012, an additional 10-15 % of the network will be covered, thus increasing the total to 35-40%.
Ferdinand Schmidt, Chairman of Xrail, explains: “Customers would like us to develop our offer even more and since quality is one of Xrail’s core values we will first secure quality and grow step by step. This means that quality is our first priority. The enlargement of the Xrail’s market coverage is our second priority.”
Customer experience
In the area of information technology, Xrail has been able to make a significant difference both in terms of processes and quality:
· The transparency of data delivery to customers before, during and after transport has improved significantly. For example, customers can now receive delay alerts when wagons are running behind their planned transport time, which was not possible before.
· Transport information is now delivered in a harmonised manner and even carriers outside the Xrail network benefit from the fact that they receive more accurate time stamps.
Mr. Markus Helg, Head of International Transports, Migros comments: “We especially value the transparency and future options...