AMSTERDAM and GOTHENBURG, October 21, 2010 – AVG Technologies, makers of the world’s most popular free anti-virus software, today announced that they have signed a license agreement with Tific, a leading provider of support automation solutions. As part of the licensing agreement, AVG Technologies will implement Tific’s Click ‘n’ Fix solution to enhance customer service through the automated remediation of common, reoccurring technical problems.
With the implementation of Click ‘n’ Fix into AVG’s customer support knowledge base, AVG 110 million customers can either follow the steps offered by the knowledge base or simply select the Click ‘n Fix option to fix the problem automatically. As a result, AVG customers can eliminate the need to follow often challenging technical instructions.  Through the use of Click ‘n’ Fix AVG hopes to improve the success rate of customer self-service and increase overall customer satisfaction.

Tific’s automated solutions can be found within the...