Today, Posten continues to pursue development of its new service
network. By the end of 2002, Posten will have opened some 3,100 new
service outlets in 91 areas throughout Sweden. On January 14, 2002, the
new service network will come to Karlskrona, Jönköping, and
Kristinehamn. Over 20 new service outlets will open each and every
weekday between now and late November 2002. In addition to putting it in
closer proximity to customers, this change will enable Posten to offer
more convenient open hours.

Whereas Swedes only set foot in a post office an average of 1.8 times
per year on routine postal errands, they grocery shop an average of 1.6
times per week. The new Posten will be where the customers are!

We have compiled relevant information concerning the new service network
for individuals covering Posten. A fact box has been provided at the
conclusion of this material with information that illustrates the extent
of the changes occurring at Posten, as well as a timetable outlining the
planned implementation in 2002.

Images can be downloaded at:
http://www.posten.se/omposten/presstjansten/bildarkiv/design/design.jsp.

Kind regards,
Mattias af Geijerstam
Presschef Posten

Posten's new service network
Posten will be opening a total of 3,100 new service outlets. Posten's
strategic partners will operate a majority of the outlets on contract.
ICA, Axfood, Pressbyrån, and OK/Q8 have signed agreements with Posten
regarding letter and parcel services. This cooperation will enable our
customers to more easily and conveniently send and receive parcels.

Svensk Kassaservice (Swedish Cashier Service) - a competition-neutral
cashier network - will be offered at 1,350 locations.
Svensk Kassaservice is operated both from its office location (with its
own staff) as well through existing in-store facilities. Premises and
open hours will be adapted to suit customer needs. Customers will be
able to pay bills, cash checks, make cash withdrawals from credit cards,
as well as make deposits and withdrawals from their accounts in partner
banks. Services will also include the processing of smaller
international payments and deposits of daily business receipts. Posten
has thus far signed agreements to represent FöreningsSparbanken, Nordea,
and Postgirot Bank. Posten's 2,700 rural carriers will continue to
provide routine cashier service.

In fall 2001, the conversion to Posten's new service network was carried
out in 10 areas throughout Sweden: Köping, Nässjö, Gotland, Kalmar,
Örebro, Karlskoga, Växjö, Västervik, Kumla, and Oskarshamn.