NelsonHall pubishes its 2012 Learning BPO study
NelsonHall’s Learning BPO Market Analysis shows that companies are once again investing in learning, but it is still not at pre-recession levels, due to continued uncertainty and cost concerns. There is still an appetite for full Learning BPO contracts, but it is selective Learning BPO that continues to increase across all learning towers, led by content development due to the conversion of Instructor-Led Training (ILT) to e-learning. For the first time e-learning, including VLT (Virtual-Led Training) now exceeds ILT, particularly for quick deployment of learning for geographically dispersed organizations and the advent of social learning. Due to the increased urgency to attract, develop and retain talent, clients have increased their focus on talent management and the vendors are helping, including by making the linkage of learning to performance management and developmental plans, both from a consultative and technological...