Users Can Easily Switch Between Applications

For Greater Convenience and Productivity
AUSTIN, TEXAS (September 16, 2010) Mojo Helpdesk – the helpdesk solution that makes it easy for organizations to provide outstanding customer support – now integrates with Google Apps, which includes Gmail for business, Google Docs, Calendar, Talk and more, enabling users to sign on once and then move seamlessly between applications with a single mouse click.

Mojo Helpdesk empowers customer support professionals at all types of organizations to take control and manage their entire helpdesk ticket process. The software-as-a-service solution allows organizations to centralize, assign and track customer and tech support requests. It also can be used for internal task management or anything that should not fall through the cracks. The exclusive “Mojo Number” rating feature gives users – individually and as an organization – real-time feedback from customers on how satisfied they are with their support experiences.

More than 2 million businesses use Google Apps, the reliable, secure, Web-based application suite with similar functionality to traditional office suites such as Microsoft Office and Apple iWork. Google Apps’ powerful, intuitive applications include Gmail, Google Groups, Google Calendar, Talk, Docs and Sites.

“We’re always looking for new ways to make work life simpler, more convenient and more productive for those who oversee the customer support function at their organizations, or who are in the trenches responding to customer issues,” said Daniel Guermeur, Founder and CEO, Mojo Helpdesk. “Developing integration between Mojo Helpdesk and Google Apps is just the latest example of that. It meets a critical, growing need, given Google Apps’ increasing popularity in the corporate world and it’s what our clients told us they wanted since many rely on Google Apps to run their businesses.”

Mojo Helpdesk clients and potential clients can learn more and set up the single sign-on integration in a matter of minutes by visiting the company’s Web page for Google Apps and following the prompts. Once the integration is enabled, all a user has to do to switch between any of the Google applications and Mojo Helpdesk is to click the “more” button at the top left of a Google application (e.g., Gmail) and Mojo Helpdesk will appear in the drop down list.

A Google Apps account, which is free with the Google Apps Standard Edition, is required for adding any functionality from Google Apps Marketplace. Google Apps Marketplace offers products and services designed for Google users, including installable apps that integrate directly...