Transcom WorldWide signs contract with Glocalnet

12/29/2000 10:35 AM EST

Transcom WorldWide has signed a contract with Glocalnet, and Transcom will
as a first step provide a complete customer service for Glocalnet's Danish
operation.

"The contract with Glocalnet is proof that Transcom WorldWide's strategy,
to offer large national and multinational companies a complete high
quality customer service, is successful", says Vigo Carlund, CEO of
Transcom WorldWide S.A.

Transcom WorldWide, is present in Luxembourg, Sweden, France, Denmark,
Germany, Finland, Italy, Switzerland, Norway, the Netherlands, Spain,
Austria, Morocco, and Estonia. Transcom is expanding fast throughout
Europe. With a total of 22 call centers, all under expansion, Transcom
WorldWide employs approximately 5500 employees.

Transcom WorldWide, with headquarters in Luxembourg, is a subsidiary of
the Swedish Industriförvaltnings AB Kinnevik Group. The company handles
Customer Relationship Management (CRM) solutions for companies in various
industries like E-commerce, telecommunication, travel & tourism, finance,
retail, and energy. Transcom offers clients a broad array of traditional
relationship management services, including inbound and outbound calls,
Interactive Voice Response, Internet Services, e-mail processing and
broadcast fax. Client programs are tailor made and range from single
applications to complex programs, which are offered both on a domestic and
international basis in as many as 37 languages.

Stockholm December 29, 2000

INDUSTRIFÖRVALTNINGS AB KINNEVIK

For further information:
Vigo Carlund, president and CEO, phone +46 8 562 000 00