FieldSolutions Forges Partnership with CoSentry, a Leading Provider of Outsourced Call Center and Technical Help Desk Services

CoSentry’s scalable, 24x7 service support operation is another milestone in FieldSolutions’ ongoing deployment of “as needed” technology field service management solutions.
Minneapolis—Oct. 18, 2011—FieldSolutions, (http://www.fieldsolutions.com) North America’s premier independent field service technician resource provider, has entered into a partnership with CoSentry, a leader in managed technical services and global help desk services, to provide its customers with contracted 24x7 call center and technical help desk services.

The partnership with CoSentry gives FieldSolutions a variable-cost, 24x7 call center, service desk and technical help desk offering, in support of its field service technicians’ ability to provide consistent incident management to customer-specified service-level requirements. The company’s technicians will gain immediate on-demand access to a...

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Since 1988, KC Associates (KCA) has provided marketing and PR consulting and communications services exclusively for b2b IT companies, including applications and systems software, IT services, sto...

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