CoSentry’s scalable, 24x7 service support operation is another milestone in FieldSolutions’ ongoing deployment of “as needed” technology field service management solutions.
Minneapolis—Oct. 18, 2011—FieldSolutions, (http://www.fieldsolutions.com) North America’s premier independent field service technician resource provider, has entered into a partnership with CoSentry, a leader in managed technical services and global help desk services, to provide its customers with contracted 24x7 call center and technical help desk services.

The partnership with CoSentry gives FieldSolutions a variable-cost, 24x7 call center, service desk and technical help desk offering, in support of its field service technicians’ ability to provide consistent incident management to customer-specified service-level requirements. The company’s technicians will gain immediate on-demand access to a...