Financial Report

Bupa Care Services

Press Room

18 Mar, 2010 15:41 CET

YORKSHIRE RESIDENTS PRAISE OUTSTANDING CARE AT BUPA CARE HOMES

Bupa Care Homes has been given a seal of approval by residents of Yorkshire homes. An annual independent survey of care home residents has revealed that 90% of Yorkshire residents rated the quality of care provided by their Bupa home as ‘excellent’ and/or ‘very good’.

Regional Director, Tracey Fletcher, said: “We are delighted with this response from our residents. The survey results also show that across the UK the overall level of resident satisfaction has reached record heights.

“We have many dedicated people doing their best, day in day out, to provide excellent, individual care for our residents. I am pleased their efforts are being appreciated by the people who matter and who are in the best position to judge our care.”

Bupa recognises that appropriate activities and stimulating interactions are an essential element of resident care and 75% of Yorkshire residents rated the choice of events and activities in their Bupa care home as either ‘very good’ or ‘excellent’.

Meals are also an important part of a resident’s care and 78% of residents in Yorkshire rated the food in their home as either ‘very good’ or ‘excellent’. To support the care and wellbeing of residents, chefs ensure a wide range of balanced and nutritious food is available through menus that are nutritionally checked and that cater for individual tastes and diets.

Bupa care homes are open to everyone and over 70% of residents are publicly funded. Care is tailored to the needs of residents and homes offer different levels of support from general nursing and dementia to residential and respite.

There are many things to take into consideration when choosing a care home, including residents’ experiences. To receive a copy of a checklist that Bupa Care Homes has produced to help people choose the perfect care home, call 0800 00 1010.

For further information contact:

Elisha Gardner
Marketing Assistant
Bupa Care Services
Tel: 0113 381 6147
Fax: 0113 281 8352
Email:
Web: www.bupa.co.uk/care-homes

Notes To Editors

Statistics quoted are an average of the results received for these homes in the Yorkshire area:

Airedale Residential Home
West Ridings Residential and Nursing Home
The Dales Nursing Home
The Crest Residential Home
The Borrins Residential Home
Straven House Residential Home
Southlands Nursing and Residential Home
Sabourn Court Nursing Home
Park Avenue Nursing Home
Knowles Court Residential and Nursing Home
Kingsley Nursing and Residential Centre
Elmwood Nursing Home
Cottingley Hall Nursing Home
Copper Hill Residential and Nursing Home
Colton Lodges Nursing Home
Burley Hall Nursing Home

Study background and design

The Bupa Care Service’s independent customer satisfaction survey began in 1999. All residents are offered the opportunity to take part in the largest independent survey of its kind each year and to provide feedback every aspect of their home from the staff and the buildings to being treated as an individual.

The latest study surveyed around 9,000 residents in Bupa care homes across the UK and nearly 5,500 responded. It also surveyed 400 relatives of residents. The 2009 UK-wide overall resident satisfaction score is the highest since the customer satisfaction project began.

Bupa Care Services

• Bupa is one of the largest organisations in the UK to be awarded the Investor in People quality standard, most recently in 2009
• The company delivers highly-individualised care through its award-winning Personal Best initiative
• It operates over 300 nursing and residential homes with over 21,000 registered beds in the UK – more than 25 percent of which are registered for specialist dementia care
• Approximately 70 percent of those who live in Bupa care homes receive state funding
• Bupa owns 96 care homes in Australia and New Zealand which together have 7,000 beds, along with care homes in Spain
• Bupa is a leading international healthcare company. Established in 1947, it has over ten million customers in more than 190 countries and employs over 52,000 people

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